Charities and helplines
As a volunteer you should not give people direct advice yourself. If you are helping someone who needs advice, you should refer them to a professional or official service so they can get the help they need.
This page is a list of places you can direct people to. It is not a complete list. If you can't find what you are looking for in this list, do your own research, then tell us of any useful new resources you find. There are lots more resources on the NHS and council websites.
Volunteers also need to remember to look after themselves. These resources are as much for volunteers as they are for service users.
NHS service providing talking therapy for adults experiencing common mental health problems such as anxiety, low mood and depression and who are registered at a City and Hackney GP.
Individuals can refer via their GP or self-refer through their website:
Charity providing support if you have been diagnosed with an anxiety condition.
Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)
CALM is the Campaign Against Living Miserably, for men aged 15 to 35.
Phone: 0800 58 58 58 (daily, 5pm to midnight)
Men's Health Forum
24/7 stress support for men by text, chat and email.
Mental Health Foundation
Provides information and support for anyone with mental health problems or learning disabilities.
Promotes the views and needs of people with mental health problems.
Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)
Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.
Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider's Access Charge
Support for people with OCD. Includes information on treatment and online resources.
Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider's Access Charge
A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.
Phone: 0333 212 7890 (Monday to Friday, 9am to 5pm)
Young suicide prevention society.
Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)
Rethink Mental Illness
Support and advice for people living with mental illness.
Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)
Confidential support for people experiencing feelings of distress or despair.
Phone: 116 123 (free 24-hour helpline)
Emotional support, information and guidance for people affected by mental illness, their families and carers.
SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)
Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare
Peer support forum: www.sane.org.uk/supportforum
Information on child and adolescent mental health. Services for parents and professionals.
Phone: Parents' helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)
Abuse (child, sexual, domestic
Children's charity dedicated to ending child abuse and child cruelty.
Phone: 0800 1111 for Childline for children (24-hour helpline)
0808 800 5000 for adults concerned about a child (24-hour helpline)
Advice on dealing with domestic violence.
Phone: 0808 2000 247 (24-hour helpline)
Advice on all aspects of parenting, including dealing with bullying.
Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)
For older people, their families, friends and carers
Phone: 0800 055 6112 (Every day of the year, 8am to 7pm)
For older people, including advice about care, money and health
Phone: 0800 319 6789 (Monday to Friday, 8.30am to 6.30pm and Saturday 9am to 1pm)
The Silver Line
For older people
Phone: 0800 470 8090 (Every day of the year, 24 hours a day)
Money, benefits and general advice
For advice about money and benefits
Phone: 03454 04 05 06 (Helpline open: Monday to Friday, 9am to 5pm)
Calls cost 9p per minute from a landline and between 3p and 55p per minute from a mobile
Phone: 0300 123 1053
Helpline and webchat open: Monday to Friday, 9am to 8pm and weekends, 11am to 4pm
Phone: 0800 808 7777 (Helpline open: Monday and Tuesday, 10am to 4pm)
For support for carers of people with Cancer
Phone: 0808 808 00 00
Support for parents and carers
Phone: 0808 802 0222
Text: 07537 404 282
Helpline open: Monday to Friday, 6pm to 10pm and weekends, 10am to 1pm
Hackney Council Safeguarding Vulnerable Adults
For yourself or someone you know who is vulnerable and being abused
Phone: 020 8356 5782
020 8356 2300 (out of hours)
Hackney Council FAST (First Access Screening Team)
For any safeguarding concerns about a child who lives in Hackney
Phone: 020 8356 5500
Hackney Council Housing Advice
For advice on housing options based on your circumstances
Phone: 020 8356 2929
From 6pm: 020 8356 2300
For those looking to get involved in collective action to protect London renters
For those looking to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing
Phone: 0300 330 0630 (10am to 10pm everyday)