Charities and helplines

As a volunteer you should not give people direct advice yourself. If you are helping someone who needs advice, you should refer them to a professional or official service so they can get the help they need. 

 

This page is a list of places you can direct people to. It is not a complete list. If you can't find what you are looking for in this list, do your own research, then tell us of any useful new resources you find. There are lots more resources on the NHS and council websites.

 

NHS list of conditions

Hackney Council list of services

 

Volunteers also need to remember to look after themselves. These resources are as much for volunteers as they are for service users.

Mental health

Talk Changes 

NHS service providing talking therapy for adults experiencing common mental health problems such as anxiety, low mood and depression and who are registered at a City and Hackney GP.


Individuals can refer via their GP or self-refer through their website:

Website: https://talkchanges.org.uk/

Anxiety UK

Charity providing support if you have been diagnosed with an anxiety condition.

 

Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)

 

Website: www.anxietyuk.org.uk

CALM

CALM is the Campaign Against Living Miserably, for men aged 15 to 35.

 

Phone: 0800 58 58 58 (daily, 5pm to midnight)

 

Website: www.thecalmzone.net

Men's Health Forum

24/7 stress support for men by text, chat and email.

 

Website: www.menshealthforum.org.uk

Mental Health Foundation

Provides information and support for anyone with mental health problems or learning disabilities.

 

Website: www.mentalhealth.org.uk

Mind

Promotes the views and needs of people with mental health problems.

 

Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)

 

Website: www.mind.org.uk

No Panic

Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.

 

Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider's Access Charge

 

Website: www.nopanic.org.uk

OCD Action

Support for people with OCD. Includes information on treatment and online resources.

 

Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider's Access Charge

 

Website: www.ocdaction.org.uk

OCD UK

A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.

 

Phone: 0333 212 7890 (Monday to Friday, 9am to 5pm)

 

Website: www.ocduk.org

PAPYRUS

Young suicide prevention society.

 

Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)

 

Website: www.papyrus-uk.org

Rethink Mental Illness

Support and advice for people living with mental illness.

 

Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)

 

Website: www.rethink.org

Samaritans

Confidential support for people experiencing feelings of distress or despair.

 

Phone: 116 123 (free 24-hour helpline)

 

Website: www.samaritans.org.uk

SANE

Emotional support, information and guidance for people affected by mental illness, their families and carers. 

 

SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)

 

Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare

 

Peer support forum: www.sane.org.uk/supportforum

 

Website: www.sane.org.uk/support

YoungMinds

Information on child and adolescent mental health. Services for parents and professionals.

 

Phone: Parents' helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)

 

Website: www.youngminds.org.uk

Abuse (child, sexual, domestic

violence)

NSPCC

Children's charity dedicated to ending child abuse and child cruelty.

 

Phone: 0800 1111 for Childline for children (24-hour helpline)

 

0808 800 5000 for adults concerned about a child (24-hour helpline)

 

Website: www.nspcc.org.uk

Refuge

Advice on dealing with domestic violence.

 

Phone: 0808 2000 247 (24-hour helpline)

 

Website: www.refuge.org.uk

Bereavement

Cruse Bereavement Care

Phone: 0808 808 1677 (Monday to Friday, 9am to 5pm)

 

Website: www.cruse.org.uk

Crime victims

Rape Crisis

To find your local services phone: 0808 802 9999 (daily, 12pm to 2.30pm and 7pm to 9.30pm)

 

Website: www.rapecrisis.org.uk

Victim Support

Phone: 0808 168 9111 (24-hour helpline)

 

Website: www.victimsupport.org

Parenting

Family Lives

Advice on all aspects of parenting, including dealing with bullying.

 

Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)

 

Website: www.familylives.org.uk

Relationships

Relate

The UK's largest provider of relationship support.

 

Website: www.relate.org.uk

Older People

Age UK

For older people, their families, friends and carers

 

Phone: 0800 055 6112 (Every day of the year, 8am to 7pm)

 

Website: www.ageuk.org.uk/

Independent Age

For older people, including advice about care, money and health

 

Phone: 0800 319 6789 (Monday to Friday, 8.30am to 6.30pm and Saturday 9am to 1pm)

Email: advice@independentage.org

The Silver Line

For older people

 

Phone: 0800 470 8090 (Every day of the year, 24 hours a day)

 

Website: www.thesilverline.org.uk/

Money, benefits and general advice

Citizens Advice

For advice about money and benefits

 

Phone: 03454 04 05 06 (Helpline open: Monday to Friday, 9am to 5pm)

Calls cost 9p per minute from a landline and between 3p and 55p per minute from a mobile

 

Website: www.citizensadvice.org.uk/

Carers

Carers Direct 

For carers

 

Phone: 0300 123 1053

Ask your question using webchat: https://carersdirectenquiry.serco.com/visitor/EntryPage.htm

 

Helpline and webchat open: Monday to Friday, 9am to 8pm and weekends, 11am to 4pm

 

Email: carersdirectenquiry.serco.com/newcarersemail/

Carers UK

For carers

 

Phone: 0800 808 7777 (Helpline open: Monday and Tuesday, 10am to 4pm)

 

Website: https://www.carersuk.org/

Macmillan

For support for carers of people with Cancer

 

Phone: 0808 808 00 00

 

Website: www.macmillan.org.uk/carers

Family action

Support for parents and carers

 

Phone: 0808 802 0222

Text: 07537 404 282

Helpline open: Monday to Friday, 6pm to 10pm and weekends, 10am to 1pm

Email: NDPSS@family-action.org.uk

 

Website: www.family-action.org.uk/

Safeguarding

Hackney Council Safeguarding Vulnerable Adults

For yourself or someone you know who is vulnerable and being abused

Phone: 020 8356 5782

020 8356 2300 (out of hours)

Email: adultprotection@hackney.gov.uk

 

Website: hackney.gov.uk/safeguarding-vulnerable-adults

Hackney Council FAST (First Access Screening Team)

For any safeguarding concerns about a child who lives in Hackney

 

Phone: 020 8356 5500

Email: fast@hackney.gov.uk

 

Website: hackney.gov.uk/child-protection

Housing

Hackney Council Housing Advice

For advice on housing options based on your circumstances

 

Phone: 020 8356 2929

From 6pm: 020 8356 2300

 

Website: hackney.gov.uk/housing-options

Renters Union

For those looking to get involved in collective action to protect London renters

 

Website: londonrentersunion.org/

Food

Trussell Trust


For those who can’t afford food looking for their local food bank

 

Phone: 01722 580 180

 

Website: www.trusselltrust.org

LGBT+

Switchboard LGBT+

For those looking to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing

 

Phone: 0300 330 0630 (10am to 10pm everyday)

 

Website: switchboard.lgbt/

Migrants